Start by getting an idea of just how slow your internet speeds are. We just had the same issue. Comcast XFINITY TV → [Comcast Equip] Worst X1 cable box problems. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box.
It's almost 2 and still no signs of anyone. Your email address will not be published. DVR just says error. Let us know how that goes!
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Took me about 15 min to get the box reset and it back working. New X1 pX001anc box installed. Has anyone else experienced service like this with Comcast? Read: 8 Best Live TV Apps: No Cable, No Problem. How to Fix CSGO Connection Problems - Look at Your Internet, SOLVED: WiFi Connected but No Internet Access - Used Speedify, Why My WiFi Connection Keeps Dropping and How to Fix This, How to Fix the Zoom Connection Unstable Error. Anyway X1 when working is very nice and it has shown me that I want a modern technology provider but one that actually cares about its customers and can provide service. When it freezes up the power button will not work and I end up having to unplug the power to the box and re-plug the power back in and wait 5 minutes for it to boot back up. Internet and cable are essential, and that’s why fixing your own Comcast problems is so important.
Unplug your Comcast gateway from your power outlet. And like any other internet provider, there are problems that can make the connection slow or uneven at times. You can even get a Wi-Fi analyzer app to see if there’s some Wi-Fi interference. It also, Make sure all your internet connections are active.
make sure that every time it not working you call so they can note it. Not sure which box you have, but that doesn't really matter because no matter what box it is, the answer to your question is yes.
I was ready to get my service back.
The coaxial cable should be firmly connected to the X1 TV box and wall jack. Which box (dvr or terminal) is giving you troubles? I am going to give UVerse a try.
My wife was watching the US Open Tennis tournament this afternoon while I was out erranding, including looking for DeoxIT. Moved 30 minutes into the programming to a neighbors house.
by the way, i meant to add.. Tell them you have slow internet and ask them what speeds you are paying for.
In all cases, but especially when traveling (roaming between hotspots), Speedify will solve your Xfinty internet problems. Winter Olympic opening ceremonies? The service rep on the phone didn't seem to care nor could he give me a reason why it was changed. After two chat sessions and a phone call I am still not up. All they can tell you is to uplug them or "I am sending a signal" which does nothing. Read: How to Make Your Internet Faster: Speed Up Your Wi-Fi. Said she thinks it is booting wait 30 minutes and call back.
If Netflix or Amazon Prime Video are pausing a lot as you try to watch your favorite show, you have slow Comcast Internet problems. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. He then installed box number three and that finally worked.
Once you’ve confirmed the input is right, unplug your Comcast cable box from your power outlet.
you must call billing and you will need to give them the days and services you were missing. If you find interference, you can shift the position of the router / modem. I have never called cause all they would tell me is 2 power cycle and they would send a refresh signal.
I have the "triple-play" option which includes cable TV, internet, and VOIP phone service. This isn't an X1 issue, specifically, but more likely a coax/splitter issue.
Speedify works in the background and makes sure you get the best possible speeds by combining several networks. I am surprised the tech said your signal had enough gain.
Wasted a day, called Comcast they sent another tech the next day and he hooked it up in 30 minutes.
Same thing is happening to me now. Look for that input number above the HDMI port your cable box is using. If your speeds are the same after the reset, it’s time to contact Comcast. Several of our friends have and love it. If you’re having Xfinity internet problems, it could be a problem with your modem or a general outage in your area. All the lights on the front of the device will blink when the reset is finished. Put splitter back on and connected to modem, then modem to Playstation. Same problem here. I have an appointment tomorrow and another on the 14th to fix the phone that wasnt done while contractor was here for nearly NINE hours.What is needed for Comcast to come, and MAKE CERTAIN that the equimpent works.. the commercial on TV is currently a lie.. the uptime i receive is only about 10% at this point. Had X1 for a few weeks now. Your Xfinity internet may also be slow so that you can’t stream your favorite video content or even enjoy something as basic as web browsing. When we moved in the xfinity tech said he could not hook our wifi or cable up and I would need to rewire my home!! I just got my X1 DVR and 3 companion Xi3 boxes last Saturday. I did, and they issued me an "X1" box. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. Next, check to see if your internet is also not working. I asked comcast to refund/credit my $69.95 installation fee as part of the Comcast Customer Guarantee but they will not as they claim it is not a service offering and that only applys to services. Called in, and level 1 support could do nothing.
No other channels.
First, make sure you’re pointing the remote directly at your cable box. Then tsf to “technical specialist” who had to call me back 2 hours later. After 30-45 minutes I am back to where I am now with the Diagnosis code #18.
Make sure your TV is turned on and that it's set to the correct input source. All three TV's hooked to the box have this same error code. Well i waited and waited, after rearranging my plans for the whole day, and then noon came around and still NO COMCAST tech had shown up! You may be able to get one from an Xfinity store, but i'm not 100% on that.
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